March, 2012

Congratulations on the politeness and efficiency of your front desk reception.

Dear Mr Hall,

I’d just like to express my admiration for your front desk reception staff who helped me with an enquiry this morning.The staff member in question was called “Lisa” and displayed a real customer service orientated manner.To be able to convey the feeling that she is committed to caring for guests needsfrom over the phone demonstrates her competence and pride in working for Beales.

Please extend my praise to you team.

Many thanks,

Jo Sawyer
Global Head COM
Novartis Pharma AG

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