I feel I must write to you about your Beales Hatfield hotel.
I have stayed in the hotel many times over the last few years and had a pleasant stay on each occasion.Recently however I intended to stay there again but, due to a mix-up (not your hotel's) could not.
However your manager in Beales, Mr. Hall, was extremely helpful and went out of his way to assist us in getting accommodation in your West lodge location at very short notice.
I know that people can be quick to complain and I also feel it is even more important to highlight excellent service - hence this email.
Mr. Hall's professionalism, assistance and good humoured nature was an absolute pleasure to encounter and I will not only be a loyal customer to Beales Hatfield in the future but also ensure to recommend it to any colleagues or friends who are going to stay in or around London.