April, 2013

Dear Mr. Beale

I wanted to send you a brief note to acknowledge the excellent service and support I received from Ms. Purton on my recent visit to Beale's Hotel.

There were several stressful factors that occurred upon my arrival and Ms. Purton was thoughtful and kind in the way she dealt with me and the way she problem-solved.

In addition, I was facilitating a meeting at the hotel and found Ms. Purton to be available and very proactive in her service support.

I hope you appreciate her maturity and stellar customer service.She is a true asset to your hotel.

I will be staying at Beale's again this coming week and look forward to seeing Ms. Purton again.

Thank you and Kind Regards,

Sue Strong
Professional Certified Coach / International Coaching Federation

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