April, 2014

Karla Snow

Dear Mr. Beale

I would like you to know how very much I appreciated the kind attention I received from Karla Snow, the receptionist at your Hatfield Hotel yesterday.

Having been diverted from the M25, which was closed in both directions, I was lost and went into the hotel to seek directions.

Karla couldn't have been more patient or helpful and I reached my destination safely thanks to her! She is a credit to your organisation.

Yours sincerely

Tessa Oglesby,

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