Dear Mr. Beale
I would like you to know how very much I appreciated the kind attention I received from Karla Snow, the receptionist at your Hatfield Hotel yesterday.
Having been diverted from the M25, which was closed in both directions, I was lost and went into the hotel to seek directions.
Karla couldn't have been more patient or helpful and I reached my destination safely thanks to her! She is a credit to your organisation.