February, 2015

Dear Sir,

I just want to thank your hotel (particularly Linda Purton) for her kindness and generosity she showed me this morning. I had been scheduled to do a tour of your hotel with my Supply Chain Management students this morning. Unfortunately I made the mistake of giving them an incorrect time and caused a right mess of the whole thing. I must thank Linda so deeply for helping me out and running a second session for my students who would otherwise have had a poor experience. I have never stayed with Beales before but I am sure Linda gives the best of herself to difficult customers like myself, and perhaps I shall have the pleasure of being a guest soon. What you can count on is that I will do my bit by way of word of mouth. Linda literally made my day and I thought this will in a small way show her my gratitude; it almost brought a tear to my eyes how helpful she was. Again thank you all at Beales for the time you commit to aiding our efforts to educate our students. Your input is greatly appreciated.

Best regards,

Dr. Desmond Kapofu

Programme Tutor for MSc. Business Analysis and Consultancy Senior Lecturer in Operations Management

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