Dear Mr Beale,
I am just writing to you as my girlfriend and I wanted to highly commend your staff at the Beales Hotel in Hatfield. Whether working on reception, the restaurant or housekeeping, they are fantastic advocates for the Beales hotel brand!
We usually tend just to dine at the OutsideIn Restaurant, but have on occasions taken advantage of the dinner, bed and breakfast internet offers, even though we live locally as it is such a pleasant experience!
Sumi Saranachchi and his staff deserve a special mention. In particular, Sumi’s attention to detail is and very personable style is second to none. In fact, when we dine, we now feel we are in the company of friends which is something we really appreciate! Please also pass on our thanks to Alex Hendon who is also fantastic although was on duty the last few times we visited.
The food is fantastic - quite simply the best in the area! It was great to meet Diego recently too!
Finally, I would just make a few minor comments, which may help to make it even better. Firstly, I think the chairs and furniture in the restaurant seem to be becoming a little tired now, but I believe from your comments on Tripadvisor that new furniture has been ordered anyway.
The only other thing is the temperature of the rooms we have stayed in on the ground floor was very warm and did actually prevent a really restful night’s sleep. Premier Inn seem to get this absolutely right, but am not sure if anything can be done about this? If ever you require a couple of “guinea pigs” to test newly refurbished rooms then do let me know!
Overall though, things at the hotel are fantastic!
P.S. I would be interested to know what the relaxing music is you use in the restaurant as it would be great to buy!