December, 2009

Dear Management and Staff

I am writing to express my appreciation for the performance of two of your staff.

Firstly, Julie Penrose with whom I dealt to arrange a "Christmas" party on 14th December 07. I found Julie a very charismatic young lady who couldn't have been more helpful and efficient on all occasions when we made contact.

Secondly Daniel, who was in charge during the actual evening, was very courteous and helpful and appeared to ensure that everything ran smoothly.

My compliments on your staff appointments in both cases.

Yours sincerely
John Hart

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