November, 2013

Dear Andrew

I wanted to personally contact you regarding my wife Sylvia’s “special” birthday party on Saturday. The party has been in the planning stage for over a year and we looked at a number of hotels in Hertfordshire and decided on Beales after being shown around by Akasha.

Right from the start of the process she has been extremely professional, initially showing us the many ways of dividing the function room and advising on best positioning for the band, food and bar.

She also advised us with regard costing and decoration. Throughout the process she has been responsive to questions and suggestions and settled our nerves as the day approached.

On Saturday we had over 90 people attending from all over the country (and Cyprus !) so it was important to us that the day went smoothly.

We needn’t have worried. From the check in staff, who were very efficient to Alex the duty manager who dealt with us and responded to our requests in a positive and resourceful way (and not forgetting the barman who worked tirelessly until 4am !) everyone we came in contact with had a smile on their face.

On the Sunday morning there was an large influx of people into the breakfast area at around 9am – once again your staff dealt with everyone patiently and skilfully.

So, in conclusion, I wanted to thank all at Beales involved in the successful arrangements and running of our party. Everyone who attended has complimented us on the choice of hotel and had a fantastic evening and overnight stay.

Please pass on our best wishes to your staff and we look forward to our next “special” event at Beales hotel.

Yours sincerely

Gary Court ( on behalf of Sylvia Court)

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