As you may well be aware, I hosted a breakfast meeting at your hotel in Hatfield yesterday morning and I just wanted to write to share some feedback with you on our experience.
I arrived at 7.15am to be greeted by Linda Purton, whose attention and service yesterday morning was simply first class.
Linda ensured that the mornings details were checked with me prior to the guests arrival at 8am. This was exactly what I required, as I had been on holiday prior to the event and left the final details to other members of my team. Linda and I quickly established that several details were not correct (our fault not yours) and Linda went about finding staff to assist in correcting all of these issues quickly and efficiently.
The breakfast event was a success and Linda and the 2 other members of your staff played a significant part in this success, for which I am extremely grateful.
I hope to host more of these events over the coming 12 months and will of course remember my experience of yesterday.
Commercial Director, Luton and Hertfordshire Team
Barclays Commercial Bank