September, 2010

Hi Amy,

I hope you are well?

I just wanted to give you some feedback on the meeting on 26th - 27th August. The meeting host at Roche (Kevin Woodhams) has been highly complimentary of Beales. The staff went the extra mile and he was more than pleased with the hotel. I just wanted to pass on my appreciation and please pass on the praise to the staff as every delegate was passed on positive feedback. A delegate was in the middle of Ramadan and the way he was catered for at the hotel was spot on and this is credit to the staff. I think it is really important to pass this on to you as in this industry dealing with complaints can become routine and it is good to receive credit where it is due.

Many thanks.

Kind regards,

Helen

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