November, 2011

Dear Mr Beale,

Our Housing Association held its second "Away Day" event at your hotel in Hatfield yesterday.About 100 people attended, most of them over pension age and I just wanted to say that we all had a terrific time.We were attended to by very professional and friendly staff, in particular Gemma Holden and Linda Purton the Guest Services Manager.Linda greeted us and gave us invaluable advice on some last minute questions we had.Nothing was too much trouble and the whole event ran very smoothly.The feedback we have had from our residents was very positive and they were impressed with the quality of the hotel's facilities.

Please pass on our sincere thanks to your staff.

Kind regards

Helen Jack
Head of Housing and Support
Welwyn Garden City Housing Association Ltd

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