March, 2013

Dear Andrew,

I want to drop you a quick email about our experience of your conferences team at the Beales Hotel in Hatfield.

The team there are always helpful, accommodating and patient, and we do often test their patience! In particular I wanted to commend Akasha Cawson and Katie White, who are always helpful and professional. They are fair but firm in their dealings with me, and always go the extra mile.

I also wanted to mention the fantastic job Linda Purton does, despite our best efforts there are invariably changes, on the day, to all the meetings we plan, whether it be timings, layout or equipment and Linda always handles it professionally and courteously. She doesn’t make me feel bad for asking for things to be changed, and does whatever she, or her team, can to assist. She is professional, personable and conscientious and a pleasure to work with, and it is very much because of this attitude that we continue to hold events at the Beales Hotel.

Thank you.

Regards,

Charlie Shaw
OD Manager
Workforce – Organisational Development
Hertfordshire Partnership NHS Foundation Trust

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