Dear Mr Beale
I would like to let you know how much we enjoyed our stay at your hotel last weekend. We stayed for two nights as we had a Groupon voucher.
The room was excellent, clean, comfortable and spacious. The hospitality tray was good, we appreciated the extras, the biscuits and the water. Dinner on the Saturday night was delicious. Although at first glance we weren’t too sure about the menu, all we chose was perfect and we thoroughly enjoyed everything!
We found the staff extremely helpful and polite. In particular we would like to mention the lady on reception on the Sunday evening, and the man serving breakfast on the Monday morning. I did not take their names but both of them “went the extra mile” to be helpful.
I have put my comments on Tripadvisor, but wanted to let you know personally of our positive experience in your hotel and mention the staff.
We hope to visit again in the future.
Thank you, and we send our best wishes for success in the future.
Alaine and Brian Summers