October, 2016

Hi Andrew,

I used your Hatfield hotel this weekend and booked several rooms for colleagues too.

I’ve already left you hotels.com and TripAdvisor reviews but I just wanted to write personally and let you know how refreshing it was to find a hotel that actually ticked all the boxes of a guest!
• The hotel phone line didn’t have annoying menus or queues and was answered efficiently and politely.
• There was a plug socket by the bed for charging phones, it’s rare in a hotel!
• The shower was powerful
• The room was spotless and spacious

I love the way you show photos for ALL your rooms on the website, it’s very open and honest.
The language sign by reception tickled me, Mancunian was missing but we did cope!

Your staff were friendly and efficient and it was a relief that we could get a drink and sandwich despite checking in late, the member of staff on duty was lovely late Saturday night.

Thanks again, I’ll certainly book next time we’re working in London… it’s always nice to get out of the M25 after work and start the journey home so Beales is perfectly placed.

Best regards

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