March, 2013

Hello,

I regularly come to Hatfield on business and have stayed at your hotel on 3 occasions. After having to endure a stay in the Ramada all last week, I was looking forward to returning to Beales on Sunday evening 14th April, and had impressed upon my colleagues how lovely Beales was in comparison. After a horrendous journey up by train, I was desperately in need of some comfort in the shape of chocolate and I rang down to reception and asked if there was any available. Moments later a young lad (I think his name was Tim) knocked on the door and offered some bars that he had brought for himself earlier in the day, he didn’t want any payment for them and just confirmed the view I already had that the Beales Hotel is a far superior, friendly and clean (I can’t stress this enough in light of my other experience the week before) hotel and I want to say a huge thank you to you and your staff, working away from home is hard enough but the little touches that your hotel provide go a long way in turning a bad day into a good. The food is always presented wonderfully and the staff are quick to carry out any request. Please can you say a big thank you to your staff on Sunday night, especially the young gentleman.

I look forward to returning.

Kind regards

Lindsey Aurora

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