My husband and I just spent two very pleasant nights in your comfortable and stylish hotel in Hatfield. There were a number of things we liked particularly:
Efficient and charming staff on reception - Amena Hassan on our arrival on Wednesday evening; unfortunately we didn't register the name of the young lady on the later shift on our second night, who was outstanding and amongst other things, resolved a tricky bureaucratic problem for us. Also, the morning shift waitress in the restaurant.
The scrambled eggs were out of this world.
Liked the art work and really approve of your promotion of local art talent.
We plan to recommend this hotel if anyone asks.
Yes, really lovely staff. You train them well.
Renate & Russell Miller