Thanks for a lovely time on Saturday 29th Aug 09.Your staff were all wonderful, the room was fantastic- comfy, clean, stylish. all-in-all a very pleasant stay.
Dear Miss Markham
A short not to say how much we enjoyed our visit, great food and super staff. We were particularly grateful that you warned us of your event on the Saturday night, thus enabling us to change our plans. Nothing was too much effort and it was very much appreciated. Sadly I didn't complete the questionnaire as we were looking after 4 elderly relatives! Please add me into your draw as we would love to come back!!!!
A HUGE thank you!!!
We would just like to express our thanks to your staff who looked after us wonderfully when we stayed with you on Saturday night. Especially the lady who was working in the restaurant that evening.
We had a really lovely special time and felt very looked after and will definitely recommend you to friends and colleagues. We hope to return some time in the not too far future.
Mel & Dalton Dacres
Thank you for making the reservation for me. I had a most enjoyable stay at the hotel last weekend and the staff made every effort to ensure I was satisfied with the room and the service. The young lady on the front desk when I checked in and out was exceptionally good. I look forward to staying again later in the year.
My wife and I stayed at The Beales Hotel, Hatfield at the weekend and we would like to offer our thanks for an excellent experience. Having stayed at many hotels around the UK for business and leisure over the last few years, we are often disappointed at the levels of service we receive.
The service at your hotel was outstanding. The check in was fast and efficient and the receptionist was welcoming and very helpful. The hotel is stunning and far superior to its original condition and we got the impression you have worked hard to think of everything. The décor reminded us of the K West in Kensington, although I would say you beat them in all areas. We had lunch in the bar which was excellent and again your staff made us feel welcome and valuable. I get the impression that while you see the need to make a profit, there’s a greater need to exceed expectations. Decent coffee and complimentary pastries made our day. There are so many other points I could mention as it’s rare to be treated so well. Please forward our comments to the Manager as he clearly works hard to motivate his staff and maintain excellent levels of service. I wish you well as you continue to carry the Beales legacy into the 21st century. Best Regards,
Business Development Director